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Refund Policy

1. Introduction

Thank you for playing *MagicalHousee*! This Refund Policy explains how and when refunds may be issued for deposits made to your account. By using our platform, you agree to the terms outlined below.

2. Eligibility for Refund

Refunds may be requested under the following circumstances:

  • Duplicate transactions or accidental deposits.
  • Technical issues or errors preventing you from participating in a game.
  • Account suspension or termination due to platform issues, not user violations.
  • Requests made within 7 days of the transaction.

3. Refund Process

Refund requests will be processed in the following manner:

  • To request a refund, contact our support team via the in-app support section or email at play@magicalhousee.com.
  • Provide transaction details (date, amount, method of payment) for quicker resolution.
  • Refunds will be processed within 7-10 business days from the request date.
  • Refunds will be credited to the same payment method used for the transaction.

4. Non-Refundable Transactions

Refunds will not be provided for the following transactions:

  • Funds used for in-game purchases or gameplay.
  • Completed deposits for participation in games or contests where the user has already joined a session.
  • Refund requests after 7 days from the transaction date.
  • If the refund is requested due to the user violating the platform’s Terms and Conditions.

5. Payment Method and Refund Times

The time for processing refunds may vary depending on the payment method used:

  • Bank Transfers: 7-10 business days.
  • Digital Wallets (Paytm, Google Pay, etc.): 3-5 business days.
  • Credit/Debit Cards: 5-7 business days.

6. Limitations

The platform reserves the right to refuse refund requests if it is found that:

  • The refund request was made due to an error caused by the user.
  • The user has engaged in fraudulent activity.
  • The user has violated the Terms and Conditions of *MagicalHousee*.

7. Contact Information

If you have any questions regarding the Refund Policy or wish to request a refund, please contact us at:

Email: play@magicalhousee.com

Phone: +1 (800) 123-4567

8. Changes to the Refund Policy

We may update this Refund Policy at any time. Any changes will be communicated through the app or via email. The modified policy will be effective immediately upon posting.